Refund policy

Return and Refund Policy

Because many of our products are made to order especially for you, we are unable to accept returns or exchanges for change of mind, incorrect size or color selection, or other non-defective items. Please review product descriptions and size information carefully before placing your order.

Damaged, defective, or incorrect items:
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at hello@frisbybranchmercantile.com. Please include your order number and clear photos showing the problem. We will review the issue and, when eligible, arrange a replacement or refund.

Order cancellations:
If you need to cancel or change an order, please contact us as soon as possible. Because made-to-order items may enter production quickly, cancellations or changes cannot be guaranteed once production has begun.

Refunds:
Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time for the refund to appear in your account.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.